{"id":373,"date":"2023-09-14T07:49:26","date_gmt":"2023-09-14T07:49:26","guid":{"rendered":"https:\/\/www.contactsolutions.es\/blog\/?p=373"},"modified":"2023-09-14T07:49:26","modified_gmt":"2023-09-14T07:49:26","slug":"que-servicios-de-contact-center-existen","status":"publish","type":"post","link":"https:\/\/www.contactsolutions.es\/blog\/que-servicios-de-contact-center-existen\/","title":{"rendered":"Qu\u00e9 servicios de contact center existen"},"content":{"rendered":"

Muchas personas no saben qu\u00e9 servicios de contact center existen y, por tanto, no saben c\u00f3mo podemos ayudarles en el desarrollo de su labor comercial o de atenci\u00f3n al cliente. Para aclarar cualquier duda o incluso arrojar luz al respecto, en Contact Solutions hemos redactado este art\u00edculo con el que queremos animar a las empresas, profesionales, comercios y f\u00e1bricas a dar un paso de calidad en su trabajo<\/strong>. Nada menos que profesionalizando la atenci\u00f3n al cliente, un aspecto que no podemos descuidar en un mercado en el que se pone en valor la opini\u00f3n y las experiencias particulares de los consumidores. Un aspecto que nos puede hacer ganar volumen de negocio con la misma facilidad con la que puede da\u00f1ar nuestra reputaci\u00f3n.<\/span><\/p>\n

As\u00ed pues, si quieres asegurarte un buen funcionamiento en este sentido, lo mejor es que contrates los servicios de un contact center. Un centro de atenci\u00f3n al cliente que, en el caso de Contact Solutions, ofrece excelentes resultados en muchos sentidos.<\/span><\/p>\n

\"\"<\/p>\n

Qu\u00e9 servicios de contact center existen<\/span><\/h2>\n

Aunque muchas personas piensan que las empresas de call center son entidades que se encargan \u00fanicamente de las llamadas de los clientes, la realidad es bien distinta. Y es que en Contact Solutions ofrecemos un amplio surtido de servicios con los que las empresas pueden mejorar su imagen y cuidar a los clientes. Pues no se trata solamente de atender las quejas o sugerencias que llegan, hay mucho m\u00e1s trabajo que debe desarrollarse en este sentido.<\/span><\/p>\n

Para que conozcas todo lo que ofrecemos hemos realizado una lista de las principales tareas que desarrollamos por las empresas. Son las siguientes:<\/span><\/p>\n

    \n
  1. Centro de recepci\u00f3n de llamadas<\/strong>. Es el servicio m\u00e1s conocido. Sus principales tareas son: solventar los problemas de los usuarios, atender sus inquietudes ante alg\u00fan producto o adquisici\u00f3n, realizar registros de cada propuesta o llamada, anotar cualquier dato relevante, etc. En nuestro caso este servicio se ofrece incluso con posibilidad de desarrollo las 24 horas del d\u00eda.<\/span><\/li>\n
  2. Captaci\u00f3n y calidad<\/strong>. Los call center tambi\u00e9n realizan llamadas y\/ o contactan con los clientes. Su principal objetivo es promover ventas a distancia, o incluso reclamar cobros. Este trabajo suele completarse con llamadas telef\u00f3nicas a los usuarios en las que se recoge todo tipo de informaci\u00f3n sobre un producto o servicio que ofrece la empresa. Para ello, los profesionales del call center han recibido preparaci\u00f3n sobre c\u00f3mo realizar entrevistas con \u00e9xito. Tambi\u00e9n suelen encargarse de realizar encuestas de calidad.<\/span><\/li>\n
  3. Call center de emergencias<\/strong>. Es un call center especializado en la gesti\u00f3n telef\u00f3nica de seguridad y emergencias<\/strong>. En ellos la ciudadan\u00eda puede denunciar, reportar y pedir ayuda en situaciones graves que afecten a las personas, bienes y servicios. Se ofrece las 24 horas del d\u00eda.<\/span><\/li>\n
  4. Central de avisos<\/strong>. Es un call center dedicado espec\u00edficamente a recibir, catalogar y filtrar los avisos<\/strong> realizados a empresas de asistencia t\u00e9cnica, mantenimiento y todo tipo de alertas, recibidos mediante email, sms<\/a> o llamada telef\u00f3nica. Estos avisos son gestionados, adem\u00e1s, por agentes especializados encargados de dar aviso o seguir protocolos en el caso de que sea necesario.<\/span><\/li>\n
  5. Secretar\u00eda virtual<\/strong>. Es un servicio para empresas o aut\u00f3nomos que permite atender a los clientes cuando no se cuenta con infraestructura y personal para hacerlo. Entre sus labores se encuentran: gestionar citas, atender reclamaciones, informar de promociones, etc.<\/span><\/li>\n
  6. Call Center Help Desk<\/strong>. Se trata de un conjunto de recursos tecnol\u00f3gicos y humanos que gestionan incidencias<\/strong> de manera integral, junto con la atenci\u00f3n de requerimientos relacionados a las Tecnolog\u00edas de la Informaci\u00f3n y la Comunicaci\u00f3n.<\/span><\/li>\n
  7. Verificaci\u00f3n de contratos<\/strong>. Un servicio mediante el cual se promueve la verificaci\u00f3n de contratos de datos de telefon\u00eda, luz y gas.<\/span><\/li>\n
  8. Atenci\u00f3n y pedidos e-commerce<\/strong>. Se trata de un servicio que ofrece soluciones de atenci\u00f3n al cliente y soporte para e-commerce.<\/strong><\/span><\/li>\n
  9. Call center sanitario<\/strong>. Se trata de un servicio especializado en la gesti\u00f3n telef\u00f3nica<\/a> donde la ciudadan\u00eda puede denunciar, reportar y pedir ayuda en situaciones graves que afecten a las personas, bienes y servicios.<\/span><\/li>\n
  10. Confirmaci\u00f3n de eventos<\/strong>. Para que las empresas y entidades puedan asegurarse de que las personas reciben las invitaciones<\/strong> y saber de antemano su disposici\u00f3n para acudir a los eventos.<\/span><\/li>\n<\/ol>\n

     <\/p>\n

    Contact Solutions y las empresas<\/span><\/h2>\n

    En Contact Solutions realizamos todas y cada una de las tareas que te hemos descrito en este art\u00edculo. Por ello, si buscas profesionales en los que delegar estas acciones, no lo dudes y ponte en contacto con nosotros. Estaremos encantados de poder atenderte y de ayudarte a mejorar en tu relaci\u00f3n con los clientes. A buen seguro se refleja en una mejor reputaci\u00f3n empresarial y en una s\u00f3lida cuenta de beneficios.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Muchas personas no saben qu\u00e9 servicios de contact center existen y, por tanto, no saben c\u00f3mo podemos ayudarles en el desarrollo de su labor comercial o de atenci\u00f3n al cliente. Para aclarar cualquier duda o incluso arrojar luz al respecto, en Contact Solutions hemos redactado este art\u00edculo con el que queremos animar a las empresas, […]<\/p>\n","protected":false},"author":4,"featured_media":318,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[25,31,56,11],"class_list":["post-373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulos","tag-call-center","tag-call-center-24-horas","tag-call-center-sanitario","tag-servicios-call-center"],"yoast_head":"\nQu\u00e9 servicios de contact center existen - ContactSolutions - Call Center 24 Horas<\/title>\n<meta name=\"description\" content=\"En Contact Solutions te explicamos qu\u00e9 servicios de contact center existen para que escojas el que m\u00e1s te interese.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contactsolutions.es\/blog\/que-servicios-de-contact-center-existen\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u00e9 servicios de contact center existen - 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